Schedule

Start - 04 July 2019 06:49

End - 04 July 2019 09:05

Affected

NBN and Phone

Locations

Launceston Region

We are experiencing issues on our network that are affecting some of our customers. Technicians are investigating the issue to identify the cause. Further information will be available in 30 minutes.

Schedule

Start - 03 June 2019 16:30

End - 04 June 2019 09:00

Affected

NBN and Phone

Locations

All Regions

The residential portal is currently unable to process any payments. This is due to our payment system provider experiencing some issues. They are working on this now and will have it up and running again as soon as possible. We apologise for any inconvenience.

Updates

04 June 2019 10:17

Payment system is now back up and running.

Schedule

Start - 23 May 2019 06:47

End - 23 May 2019 10:35

Affected

NBN and Phone

Locations

Launceston Region, Hobart Region

UPDATE - UPDATE - 10:35 am - Internet services have been restored. We are still to have official confirmation from our upstream to the cause or the fix of this outage.

Please check your connection to see if services have restarted and if you are still having issues, please call the support team on 1800528683.


We are experiencing issues on our network that are affecting some of our customers. Technicians are investigating the issue to identify the cause. Further information will be available in 30 minutes.


Outage notification. At 6:47 we lost the link between Hobart and Sydney. All services in Tasmania are currently down. Our upstream fibre provider is currently investigating. No ETA as of yet.

Updates

23 May 2019 10:42

UPDATE - 10:35 - Internet services have been restored. We are still to have official confirmation from our upstream to the cause or the fix of this outage. Please check your connection to see if services have restarted and if you are still having issues, please call the support team on 1800528683.

23 May 2019 09:31

9:31 - UPDATE - We have had confirmation from our upstream provider that there has been an equipment failure in a DC in Canberra. Equipment is currently being replaced and we have an ETA of 11:00 am for service restoration.

23 May 2019 09:04

9:04 - Update - Engineer on his way to Canberra DC, should get an update in 15 mins. This Outage is affecting multiple ISP's in Tasmania

Schedule

Start - 16 May 2019 12:20

End - 16 May 2019 12:31

Affected

Phone

Locations

Launceston Region

Some customers experienced one way audio on in coming calls for a short period of time. Investigations showed it was an upstream carrier. We are working with them to clarify the issue.

Schedule

Start - 17 April 2019 11:45

End - 17 April 2019 11:54

Affected

NBN and Phone

Locations

All Regions

We are experiencing issues on our network that are affecting some of our customers. Technicians are investigating the issue to identify the cause. Further information will be available in 30 minutes.

Schedule

Start - 16 April 2019 13:14

End - 16 April 2019 14:16

Affected

Phone

Locations

All Regions

We are experiencing issues on our network that are affecting some of our customers. Technicians are investigating the issue to identify the cause. Further information will be available in 30 minutes.

Updates

17 April 2019 00:46

The problem was resolved by taking the router out of production, which allowed other routers to pick up the traffic and restore service. The affected router has now been completely reloaded and put back into production. Advice we have received from our vendor is that we will need to update the router to the latest software version to mitigate against future faults of this nature.

17 April 2019 00:45

The VOIP call quality issues on Tuesday were caused by a software corruption of the routing table in one of the routers that was managing the peering. It didn't create a full outage, however the occasional lost packets and route flapping caused call quality issues. If the issue had resulted in a more substantial outage the automatic failover would have kicked in and the issue would have been rectified without any client impact.

16 April 2019 03:26

We are currently experiencing some issues for some clients using VOIP. The issues are due to a routing error leaving some traffic unable to access some of our voice servers. Tuesday 16th April 2019 - 13:20pm - 14:14pm approx

Schedule

Start - 09 April 2019 23:00

End - 10 April 2019 00:30

Affected

NBN and Phone

Locations

All Regions

Launtel Planned Maintenance

11:00 pm on Tuesday 9th April - 00:30 am on Wednesday 10th April

Work Window 90 Minutes

Outage NOTIFICATION: Security Upgrade


Action Required - There is no client action required

 

Launtel would like to advise that we have scheduled network security upgrades overnight from Tuesday 9th April 2019

 

Our Technicians will be completing vendor advised firmware upgrade to routers to address a known security vulnerability issue relating to IPV6 in MikroTik Routers.


This security upgrade will cause a short (< 60 Second) service interruption.


Should you experience any prolonged connectivity issues, please contact us on 1800 528 683 or email support@launtel.net.au

Regards,

 

Damo

Founder and Chief Technology Officer



Your Business Account Managers 

?Adam Poulton

0408 137 539

adamp@launtel.net.au


Alec Atkins

0499 990 159

aleca@launtel.net.au

Schedule

Start - 27 March 2019 15:00

End - 27 March 2019 15:30

Affected

Phone

Locations

All Regions

Some customers are experiencing problems that are connected to one of our voice servers in Melbourne. Technicians are investigating.


Updates

27 March 2019 22:21

A router reboot fixed the issue. On going network improvements will permanently resolve the issue.

Network Upgrade Maintenance
Schedule

Start - 26 March 2019 23:00

End - 27 March 2019 02:00

Affected

NBN and Phone

Locations

All Regions

You can expect a few intermittent breaks in traffic between these times - however it will not be down for the entire period. Unplanned outage today:- Between 9:55 and 10:30 the network card on the hypervisor failed. We have clearly located the fault as a driver error, where it stop transmitting packets. Unfortunately the hypervisor (which runs all the virtual routers) is still a single point of failure. We did have plans in place to fix this, but in our desire to avoid disruption (i.e. more outages) we elected to make these changes slowly. Because of today we have decided to bring all our plans forward, accept any planned outages and just get on and fix it all as quickly as we can. Tonight we will be duplicating the network card, such that if it fails, the other will take over. We also will be pulling a real router into the failover mix - we now have a separate link to our IP Transit, this will protect us from further hypervisor failures. We will also be implementing a technology called BFD & VRRP which will massively increase the speed of failover (less than 1 sec). Finally we are in the process of getting another hypervisor purchased and installed in Sydney, however this will take a few weeks. I apologise for the outage, we really are moving forward and I apologise this has all taken so long to fix. It is clear our strategy of minimising disruptions has not worked, hence the reason we are just getting on with it tonight. Damian Ivereigh

Schedule

Start - 26 March 2019 09:56

End - 26 March 2019 10:24

Affected

NBN and Phone

Locations

All Regions

A complete loss of connectivity was experienced by a network card software failure. A reboot has resolved the issue as a work around but an emergency network outage will be conducted tonight to provide a permanent solution.

Hazard Notification Maintenance
Schedule

Start - 09 March 2019 09:00

End - 11 March 2019 17:00

Affected

NBN and Phone

Locations

All Regions

Since moving to our own network we have experienced a number of short outages. To mitigate this we are conducting a significant redesign of our core network this weekend. This will massively increase the redundancy and reliability of our core network.


We do not expect any outages to result from this but at times we will be running on less than our normal number of links.


Thanks for bearing with us while we improve our network to bring it to the standard you expect.

Schedule

Start - 08 March 2019 15:30

End - 08 March 2019 16:00

Affected

NBN and Phone

Locations

Launceston Region, Hobart Region

Launtel has become aware of a loss of connectivity affecting some users.

Updates

08 March 2019 06:54

A total loss of connectivity was experienced whilst the core router was rebooted. Services were restored after the router reboot.